Head of Membersip & Sales

Head of Membership, Sales and Retention | Leisure

Thames Ditton | Onsite

37k plus Bonus 49k OTE

Overview

Our client is an Independent established (15 years) private , not-for-profit health club seeking a Head of Membership to manage the team of 5. You will have good Sales & Management experience ideally in a similar environment and be responsible for increasing membership growth

Role and Responsibilities: 

• To grow membership through the attraction & retention of members

• Ensure team of 5 are motivated and trained to achieve min standards in terms of leads, appointments and sales with use of the sales dashboard 

• To support promotions and marketing campaigns in conjunction with marketing manager

• To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention 

Members 

• Ensure Member onboarding is processed correctly and within parameters

• Co-ordinate with the marketing department for promotional activity  

• Handling complaints, member issues for your department and following up in a timely manner 

• Liaise with marketing on the promotions and events Calander for lead generation 

• Initiate member referral activity and incentives 

• Work in conjunction with marketing and IT for all aspects of the member journey 

People 

• Conduct interviews for your department and follow recruitment procedure 

• Set team targets and monitor  

• Team meetings including daily huddles, weekly team meetings 

• Sales coaching 

• People / Performance Management for your team 

• Training and Development of your team 

• Effective communication 

• Effectively delegate 

• Manage staff incentives / commission targets  

Operations 

• Ensure all membership contracts and sign-up procedures are administered correctly 

• Administer all sales reporting on a daily, weekly monthly basis 

• Manage monthly Direct Run and Debt recovery 

• Coordinate with service manager regarding DM shifts 

• Deliver end of month reports to CEO & GM 

• Manage department rostering cost effectively 

• Attend monthly SLT Meetings 
• Manage H&S for your department in conjunction with the H&S Manager
• Duty Manager shifts 

Finance 

• Attend monthly P&L Meetings 

• Banking reconciliation, monthly Direct debit run and Debt recovery 

• Forecasting, pricing & setting of annual budgets for the department in conjunction with the CEO & Finance.  

• Assume ownership of departmental budgets with full accountability for P&L expectations.  

To Apply please email jgregson@compassltd.co.uk or call on 0239 387 4319

CCS | Compass Corporate Services is a division of Compass Recruitment Solutions and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.